Change your Phone Number for the SASSA SRD Grant – in a few simple steps

In these days of technological advancement, where everything is at your fingertips, the SASSA has also given applicants access to a few extremely easy ways to update or modify their SASSA SRD Phone number or Contact Details from their comfort zone. If you are wondering how then you will get the straight answers to your questions in this article.

You can now update or change your phone number for the SASSA R350 grant application online or offline using any of the two options provided. I’m sure you can choose the option that works best for you after seeing how simple it is to update your SASSA contact details using the methods provided.

Why do you need to change Phone number for the SRD Grant?

You must have an active phone number as an applicant for a SASSA Social grant to receive all updates regarding your SASSA Status check at that number. If, however, you lose or change your phone number, you won’t be able to receive all updated information until you change your Phone number through the Sassa official Portal.

SASSA SRD Status Check

Following are some of the main reasons to change your Sassa Phone number:

Lost the Number If you have lost the Phone number or it has been stolen.
Change SIM card Your SASSA grant was linked to your old SIM card, which you have since replaced.
Provide incorrect information You submitted the wrong phone number in your error-filled SASSA grant application.
No more access to the Phone number You no longer have access to the individual whose phone number you used to apply for the SASSA grant.

These points may not be the only reasons for you to change your SASSA Phone number but if any of these situation arises in your circumstances then you should have to update your Sassa Contact details so that you can have fresh data and Payments Dates from the Sassa official site for your SRD grant.

How you can change your Sassa Phone Number? – (Online and Offline) Complete Guidance

The South African Social Security Authority, or SASSA, offers applicants a variety of ways to update their SASSA Srd phone number at their convenience. The simplest method is to do so online via the agency’s official website, but not everyone can take advantage of this. As a result, this article will also teach you how to update your SASSA Srd contact information using other methods.

Change your SASSA Srd R350 Phone number via the SASSA Official website

There is a very simple and straightforward way to change SASSA SRD contact details through the South African Social Security Agency (SASSA) Website, follow the given steps:

Step 1: Search and Visit the SASSA official Website

Firstly, you need to simply go to the SASSA official website to change Phone details through the link button:

SASSA Online Portal

Step 2: Complete the form by Entering details

Now you will be landed on a new page where a form will appear in front of you asking for your South African ID and the Application ID.

Step 3: Submit it

Once you fill in the information correctly then submit the form by pressing the “Submit” button.

Step 4: Verify your Email and then enter the new Phone number

You will be taken to a new page after submitting the form, where you will be required to input your new phone number and the email address you used to apply for the SASSA SRd grant.

Step 5: Mention the reason in detail

You will now be asked to explain why you want to modify the phone number. Choose the justification for the number change. One must select from the following options:

Lost or stolen cell phone
You no longer have access to the individual whose phone number you used to apply.
Is there another reason why you aren’t able to access the mobile number that you used while applying?

Step 6: Verify the new Phone number through an OTP

Now it’s the final step in Changing the Phone number for your SASSA Srd grant, in which they will send an OTP pin as a verification of your new number.

All you have to do is to provide that pin to the SASSA website and press the Click button. You are done with changing your Phone number for the SASSA grant application.

All future SRD grant updates including SASSA Payments Dates will be sent to your new phone number, and you will receive a notification from SASSA once your phone number has been updated.

Offline Way to Change SASSA SRD Grant Contact details

Anyone who can not access the SASSA website through the internet can adopt a second option to change the SASSA Phone number via an Offline way. They can do it by either visiting the SASSA office or Contact the Sassa Call center, both methods are explained in detail below:

Visit to your Nearest SASSA office:

Change sassa Phone number through office

After searching for the SASSA office that is nearest to you, you can visit there during their opening hours with all the required documents that verify your identity as an SASSA applicant, Once you reach there you will explain your issue to the staff present there. They will first verify your South African ID details and then proceed to change your SASSA Phone number.

Change SASSA Contact details through the Call Center:

You can request that an agent update your contact information by giving the SASSA call center a call at 0800 60 10 11. Following the identity verification process, they will update your phone number.

SASSA has given its contact number for the convenience of its applicants so that they can feel free to approach to SASSA official team for any type of complications.

Before you begin using the second method, you should be aware that while changing your phone number through the SASSA official website is a very efficient and less time-consuming method, visiting the SASSA office or contacting them at their toll-free number is both very time-consuming and requires your effort.

How to change your Phone number without an Application ID

You can quickly get your application ID back from the SASSA SRD website if you lose it. The six-digit identifier known as the application ID is what is used to identify your SRD grant application and is assigned to it at the time of application. To receive your application ID, take the actions listed below:

Go to https://srd.sassa.gov.za/sc19/status to verify the status of the SASSA SRD website.
Give your old mobile number (the one you used when applying) and your 13-digit South African ID number, both without spaces.
Select “Submit” from the menu. The first line of the application will display your six-digit ID.

Once you find your SASSA application ID then all you have to do is, again go on the steps to change your phone number through the SASSA website and input your Application ID in the respective field.

Important Requirements For Changing your SASSA SRD Phone Number

It’s crucial to be organized if you want the process of updating your contact information with SASSA to go easily and without incident. These are the essential requirements:

The procedure requires your South African ID number.
You must provide the phone number you registered with when you applied for the SRD grant.
Prioritizing safety After updating, be sure to keep your new phone number safe.
Lost or Stolen Phone: Report the occurrence to your service provider right away if your update was caused by a lost or stolen phone.
Please maintain your email address readily available if you have registered it with SASSA.
You might need to complete forms and respond to verification questions as part of the process. Make sure you give precise information and pay close attention to the instructions.
As part of the verification procedure, be prepared to receive and input a One-Time Pin (OTP) delivered to your new phone number.

How to report if you lost your SASSA SRD Phone number in 2024?

Here is the step-by-step guide for how to report SRD lost Phone number to SASSA in 2024:

Visit the SASSA website directly at https://srd.sassa.gov.za/sc19/auth.
Find the “Report Lost or Stolen Phone” option, then click on it.
Enter your current 13-digit South African ID number when requested.
Verify if the cell phone number you registered with SASSA was changed without your permission. Click “Yes” to file an official report about the illegal change.
A confirmation that SASSA has received your report will be sent.
Now, start the process of updating your cellphone number details by following the previously mentioned usual approach.
Before restoring grant payments, give SASSA a full 14 days from the report date to thoroughly check your updated contact information.

It’s a good step if you report your lost phone number to SASSA immediately as it lessens the possibility that scammers would use your personal information to gain unauthorized access to and misuse the money intended for social assistance.

Conclusion

Updating your phone number for the SASSA SRD grant is now more accessible than ever, thanks to user-friendly online and offline options provided by the South African Social Security Authority. Whether you’ve lost your phone, changed your SIM card, or provided incorrect information during your application, these simple steps ensure you stay connected to important updates and payment notifications.

FAQs

To get grant updates and payment alerts, your phone number must be active. You can wait to get vital information about your SASSA grant if you don’t have an updated number.

Yes, there are several circumstances in which an applicant must update their SRD phone number. These include losing your phone number, switching SIM cards, and discontinuation of the phone number you previously used to reach SASSA.

Changing your phone number online can be done by going to the SASSA website, filling out a form, confirming your email address and new phone number, and giving a reason for the change. An OTP for verification will be sent to your new mobile number.

The online procedure goes pretty quickly. It should take a few minutes to receive the OTP on your new phone number after you have supplied the necessary data.

Changing your SASSA SRD contact information online is free of charge. SASSA this service without charge.

You can update your SRD grant phone number if you don’t have internet access by calling the SASSA call center or going to the SASSA office that’s closest to you. Identity verification is necessary for both approaches.

You can now only update your telephone number using the Internet method. You might need to get in touch with SASSA personally or stop by their offices if you need assistance with other contact information or updates.

You can easily update your SASSA SRD contact information online, guaranteeing that your grant payments will always reach you—even if your phone number changes.